Radical Transparency for Safer, Faster Care

Clear Care, Trust First.

We publish the good and the tough—monthly worst feedback with fixes, live turnaround times, infection control, safety events, and more. Patient data is anonymized and aggregated.

Feedback That Helped Us Improve Care

  • What we did to fix it

    Implement strict staff–doctor coordination protocols and enforce daily housekeeping audits with accountable supervision to prevent recurrence of such service failures.

  • What we did to fix it

    Train all staff and security personnel for prompt, polite, and accountable patient communication. Implement regular service-quality audits and feedback-based monitoring to ensure consistent staff responsiveness and behaviour.

  • What we did to fix it

    Ensure timely patient discharge by enforcing the 2-hour release protocol and improving real-time status communication by on-duty staff. Implement a standardized discharge tracking system with mandatory staff updates to avoid future delays and communication gaps.

  • What we did to fix it

    Ensure immediate availability of essential medicines and enforce strict counter-response time standards to prevent long customer wait times. Implement regular stock audits, staff training, and a mandatory escalation system so customer calls and queries are addressed promptly by the medical store team and manager.

Turnaround Times (TAT)

How fast we discharge patients and deliver diagnostic reports.

Laboratories TAT : (Bill -> Verify) by Department (OP vs IP)

Sub Department Name Reporting Time|Day
BIOCHEMISTRY 3 Hours
CLINICAL PATHOLOGY 4 Hours
CYTOLOGY 1 Day
HAEMATOLOGY 4 Hours
HISTOPATHOLOGY 7 Days
IMMUNOLOGY 3 Hours
MICROBIOLOGY 3 Days
Molecular Biology 2 Days
SEROLOGY 2 Hours

Radiology TAT : (Bill -> Verify) by Department (OP vs IP)

Modality Mean TAT
CT/MRI 9.03
X-Ray 3.99
USG 1.89
DEXA/BMD 0.84

Discharge TAT (in minutes) : Cash vs Credit

Emergency Data

MLC Patients

No. of Returns in 72 Hours

Number of IDCCN and IDCCM qualified staff

Quality & Training Investment

(Investment in Quality and Training in %)

1%

Quality improvement

17%

Digital & IT Support

37%

Documentation & Printing

7%

Accreditation & Certification

6%

Training & Education

30%

Human Resources

2%

Stationery & Office Maintenance

0.3%

Miscellaneous

Key Performance Indicators (Qualitative indicators)

Incidence of hospital associated pressure ulcers after admission (Bedsore per 1000 patient days)

Ventilator associated Pneumonia rate

Surgical site infection rate

Rate of needlestick injuries

Rate of reporting errors in investigations

Return to the emergency department within 72 hours with similar presenting complaints

Percentage of re-scheduling of surgeries

Catheter associated Urinary tract infection rate

Central line associated bloodstream infection rate

Compliance to Hand hygiene practice (%)

Percentage of unplanned return to OT

Percentage of transfusion reactions

Percentage of cases who received appropriate prophylactic antibiotics within the specified timeframe

Average Turn around time for issue of blood and blood components

Pathology Issues – All Types

Stage Issue CAPA (Corrective and Preventive Actions)
Pre-analytical Verification Gaps Start Hourly Sample Pickup from All Wards & ICU
Pre-analytical Sample Transport Delay Start a “2-Minute Sample Acknowledgement Rule” in Lab
Pre-analytical Bottlenecks Create a Red Label for Urgent Samples
Pre and post analytical Sample Collection Delays Immediate WhatsApp Group for Inter-Department Coordination
Pre-analytical Resource Dependency Implement “No Sample Without Label” Policy
Analytical Technology Limitations Quick Escalation for Machine Error

Previous NABH Non-Compliance (5th Edition)

Assessment type Year Number of Non Compliance Status
5th Edition Surveillance 2024 117 Closed

Common Reasons behind Patient Frustration


  • Long waiting times

    Patients experience long OPD and billing delays due to high patient load, limited counters, and slow processing during peak hours.

  • Poor Cleanliness and Hygiene

    Dirty washrooms, untidy waiting areas, overflowing dustbins, or irregular housekeeping activities make patients feel unsafe and dissatisfied.

  • System downtime or technical issues

    Sometimes, software failures, slow computers, or network issues delay registration and billing, forcing patients to wait unnecessarily.

  • Delay in lab or radiology reports

    Long processing times, machine overload, or staff shortages delay reports, affecting timely treatment decisions.

Energy Audit Report

Frequently asked questions

  • Medipulse follows NABH standards, uses advanced diagnostic machines, maintains strict safety protocols, and has specialist-led treatment pathways.

  • Yes. All treatments follow globally accepted clinical guidelines and are monitored by senior consultants.

  • We use standardized sterilization, isolation protocols, regular sanitization, and strict infection-control monitoring.

  • We use fully automated analyzers, NABL-grade quality checks, internal & external QC programs to ensure high accuracy.

  • Each report is cross-verified by experienced specialists before being shared with patients.